The most popular and successful websites and online destinations – such as Amazon, Facebook, YouTube, Wikipedia, eBay, and Craigslist – all seem to have a few things in common.
• They are easy to use
• They make their consumers more productive
• They create a great experience for the user
What really stands out to me is the ability to create a great customer experience, which can come in many forms. The Wharton School describes five major areas that contribute to a great shopping experience including engagement and execution. And Forbes talks about changing expectations and creating a destination by providing everything needed in one location.
Compare these to the user experience in your enterprise. Do you provide capabilities and apps similar to what your users can get today from commercial websites and social media? Can your users easily collaborate with their peers? Do you enable them to engage with other users where, when, and how they need services? And what role does IT play to make the enterprise more productive?
We have scheduled a live one hour panel discussion on our CA Technologies Service Management Insights BrightTALK Channel titled “Using Service Management to Create an Exciting User Environment.” A panel of experts will discuss how Service Management can help to create a modern environment for users that will help increase productivity and user satisfaction, and elevate the perception of IT. And there will be plenty of time for your questions. Be sure to join us on January 17 at 11:00 a.m. ET.
We hope you can join us! All you need to do is login here.
Latest posts by Eric Feldman (see all)
- How Do You Create A Great User Experience In Your Enterprise? - January 8, 2014
- How do you Calculate the Benefits of a Purchase? - December 5, 2013
- Are Your Consumers Treated as Consumers? - October 3, 2013