As we emerge from of the global financial crisis, organizations are not just focusing on cost savings, but on driving innovation to grow top-line revenue. But this entails some risk.
Service managers have historically been risk averse and process driven. My recent Service Talk article, “Delivering Innovative Business – The Next Challenge for Service Managers,” focuses on the changing role of service managers and how they must become more versed in the business. As service managers evolve from an operational to a more business-oriented role, they will be better equipped to enable fact-based portfolio decisions, to build business services that are well understood and adopted, and to manage service performance at the business level.
Latest posts by Robert Stroud (see all)
- Are You Keeping the Lights on or Driving Change? - November 21, 2013
- Consumer Driven IT: The Generational Change and the Changing Face of Service Management - November 5, 2013
- A Fall, An iPhone, Mobility And Knowing What Good Is! - October 28, 2013