Archive For June, 2008

The ITIL Coolness Factor

  I point you to a recent piece on SearchCIO.com–not because I was interviewed for it, but rather it looks at ITILĀ® in a way I had not previously considered, and with the scores of articles available on ITIL, that’s…

Casual Observations about ITIL v3 Adoption

  I have been on the road for the last month, traveling to and from New Zealand, Israel, UK, Switzerland, Brazil and the U.S. I’ve talked to many enterprises from banks, to telecom to manufacturers and I have been hearing…

The Service Catalog versus an IT Request System on Steroids

  During my travels meeting and speaking on the delivery of IT Service Management (ITSM) solutions, I’ve seen increased interest in the Service Catalog. I asked several practitioners what is prompting this attention and here are the results of my…

ITIL V 3 – Should I stay or should I go?

I take no credit for the title of this post as it came from a discussion with someone within CA who I highly respect; Nancy Hinich when we discussing V3 adoption across the regions. It got me wondering, now that…