Principal Transformation Consultant, SAFe® Program Consultant, Certified Scrum Practitioner, Project Management Professional While working in program management for AOL, Christen became a Certified Scrum Master (CSM). She was so sure that agile was that “special sauce” for building great teams that she offered a simple Scrum class to anyone at the company who wanted to learn. It wasn’t long before technology leaders noticed, and she was asked to integrate agile techniques and practices into AOL’s traditional waterfall model. This led to AOL’s interest in full adoption of agile methods and a large reinvestment in training and coaching. But Christen isn’t jaded by her successes—she still gets a charge out of seeing the lightbulbs go on at the leadership level, and seeing those leaders start to promote change.