The business payoff of transforming a NOC to a BOC
How shifting from a Network Operations to a Business Operations approach drives real gains in efficiency and productivity.
In today’s application economy, there’s an increasingly tight link between business service performance and business performance. Even brief outages and performance issues can yield poor customer experiences and inhibit employee productivity, and in today’s disruptive, dynamic markets, the penalties for these failures can be steep.
However, while maximizing service performance is a critical imperative, many IT teams are finding the objective increasingly difficult to achieve. Too often, their current tools and approaches are working against them.
While traditional Network Operations Centers (NOCs) were sufficient to support the static, less complex, on-premises environments of the past, they’re increasingly ill equipped to support the complex, dynamic, hybrid environments of today. Unless they transform their NOC, IT teams will be operating in an increasingly reactive, inefficient manner, and the performance of business services, and the business itself, will suffer.
That’s why it’s critical for organizations to move from running a NOC to running a BOC.
The NOC to BOC imperative
In a previous blog, we outlined the key steps necessary to establish a BOC – a transformational exercise that helps organizations view IT performance more holistically, and within the context of business services. When organizations establish a BOC, they gain a centralized, correlated view of events. They can implement models of vital business services, track how they’re performing, and intuitively understand all the services’ dependencies.
With a BOC, IT teams can:
How the BOC benefits the business
By establishing a BOC, organizations can begin to view performance in a way that’s aligned with current business and IT realities. Armed with a BOC, organizations can start to realize the following benefits:
By harnessing a BOC, IT teams and the businesses they support can realize improved efficiency and productivity. Discover how a BOC can yield dividends in your business.
Learn more about the NOC to BOC transition
For more information and tips on why now is the time to make the BOC transformation and how it can be done, read our earlier posts:
Having the right service management solution in place is critical to the transformation. To learn more about how CA Service Operations Insight can help, visit ca.com/soi.