Seven things I learned at the Mack Institute Fall Conference 2014

This year’s theme at the Fall Conference was, “How technology is changing the face of innovation.” Here are my top seven quotes from this insightful event.

Last month I attended the 2014 Wharton Mack Institute Fall Conference at the University of Pennsylvania in Philadelphia where the topic focused on how technology is changing the face of innovation. Conference speakers shared valuable insight about how their respective businesses are trying to maintaining customer satisfaction while responding to the disruption created by software and technology.

It was great to hear from a wide-range of speakers representing established brands like Colgate-Palmolive and P&G to rising startups like SocialGlimpz. In addition, it was wonderful to see CA Technologies SVP and GM of eCommerce and mobility Ram Varadarajan presenting to the audience the importance of leveraging the advances in technology during a time when every business is essentially becoming a software business.

The Mack Institute Conference is an experience that I always looking forward to year after year. There’s something truly inspiring about being surrounded by industry thought-leaders and sharing insight on business strategies. Sometimes our busy day to day tasks takes us away from thinking about the importance of innovation, a concept that is vital for keep up with a constantly changing business landscape.

Here are my top seven quotes from the conference

  1. “There are three types of innovation – incremental, transformative, and disruptive.” – P&G former VP of innovation Larry Huston
  2. “Technology ultimately allows us to interact with consumers in a more real way.” – Colgate VP of insights Richard Thorogood
  3. “Whatever we do with technology, we still need to blend that with judgment, intuition, and experience.” – Thorogood
  4. “In healthcare, when the desire to be the innovative comes up the question about how it impacts the bottom line always come up…” – Health Avia CSO Leslie Wairight
  5. “Innovation is already democratized but commercialization is not, which is where crowd funding comes to play. Everyone innovates and new innovation happens everywhere.” – Wharton assistant professor Ethan Mollick
  6. “Visuals are the new language of consumers. Visuals are a transformation in literally the way people interact with each other and interact in their daily life.” – SocialGlimpz CEO Parry Bedi
  7. “Imagine what the conversation was like back then when someone said hey, let’s get people to take pictures of their checks. If you don’t partake in the app economy you’re dead.” – Ram Varadarajan

What are some quotes that inspire you? Leave me a comment below or Tweet to @CAInc to share some of yours.


As global head of customer lifecycle solutions at CA Technologies, Sid and his team partner…

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