Consumer Driven IT is a Catalyst for Business Service Innovation

What an exciting time to be in IT.

What an exciting time to be in IT.   No question about it, we are standing at the door of a major transformation.  This is a big idea – with profound implications for IT leaders like you.  One of the most powerful forces is consumer driven IT and its effect on business users expectations and demands. 


So what are the implications of all of this on IT?


IT has always struggled to keep up with business demand, but for many organizations the problem is getting significantly worse. And much of the focus to-date has been to address the supply-side of IT, with varying success.  Yet without shaping the demand curve for the future, budgets and resources will continue to be strained and the ‘gap’ will widen.


It is with this in mind that I’ve outlined six ways IT organizations can harness the power of information technology as a catalyst to reshape business expectations, improve perception and increase the levels of collaboration needed between business and IT to truly innovate within their organizations.


Give it a read, and let me know what you think.   Or better yet, let us know what you are doing to meet these new challenges.


Read the entire technology brief “Investing for Value in a Consumer Driven World” here. 

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  • James Holland

    This is great. Hooray for Disney’s imagineers!

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  • king lear

    testing comment functionality, please do not publish this

  • http://www.rachelmacik.com Rachel Macik

    Love the personal pic :)

    • CAHighlight

      Thank you!

  • Plutora Inc

    This is a good case study. 2.3 sec’s off a login transaction is big.

  • http://www.linkedin.com/in/michelehudnall Michele Hudnall

    While the analysts were hyping DevOps, I posted the oversight of not including security as part of that discussion as you are highlighting here. Instead of just talking DevOps, it should be DOS (what’s old is new again :-) – DevOpsSec. As a previous AppDev person, it’s the app, who’s using it, why and where rather than the device and having the service available.

    As you rightly point, out Security should be baked into the solution.
    https://www.netiq.com/communities/data-center-solutions/accelerating_business_overhauling_service_management/

    Nice Post and Timely!

    @HudnallsHuddle

    • CAHighlight

      Thank you for your feedback Michele. Agreed – security cannot be overlooked. Appreciate your input!

  • Mitesh

    I would love a printed copy

  • Lars Johansson

    I love the idea of BYOID! This makes me choose if I am almost anonymous (with my Hotmail Nicname) or official with identity from an official organisation. My Identity Provider will attach identity with right level of LoA according to the need of the Service provider.

    • CAHighlight

      Thank you for your comment. BYOID has tangible benefits for end users and relying parties but it also has to be weighed in the balance with potential risks and liability concerns. It will be interesting to see how BYOID plays out in the enterprise.