RIM outage: another example of why power management should be at the core of data centre operations and not on the edge

The power outage last week in the RIM Slough Data Centre in the UK has brought the Blackberry operator a litany of bad press.

The power outage last week in the RIM Slough Data Centre in the UK has brought the Blackberry operator a litany of bad press. The apparent failure to monitor power on the failover switch circuit has led to a chain of events which has resulted in three days of service downtime or delay for some Blackberry customers. The RIM share price has fallen as customer confidence in BB fell too.


This failure highlights how power supplies to data centres may appear to be a local issue, but can now have global consequences for business services. A rethink of operational power management and service assurance is required to prevent a bottom line operational issue impacting global top line revenue and brand reputation.


CA Technologies encountered a similar issue in our own data centre when piloting our CA ecoMeter solution. A switch failed, but the power failure was automatically identified and an alert was raised preventing any serious outage from occurring. CA ecoMeter is now used in other CA Technologies data centres and by many of our customers who appreciate the importance of data centre power management.


If the problem at the RIM data centre could have been avoided in the same way it is a lesson for all operators of service critical data centres. The root cause analysis is underway, but the reputational damage will unfortunately take longer to repair.


Related articles:
http://www.bbc.co.uk/news/technology-15298041
http://www.guardian.co.uk/technology/2011/oct/12/blackberry-outage-executive-apologies?newsfeed=true
http://www.bbc.co.uk/news/technology-15276481
http://blogs.wsj.com/digits/2011/10/13/rim-enters-crisis-management-mode-but-is-it-too-late

Written by

Sonny Masero

Sonny Masero recently joined CA as a VP to drive the ecoSoftware business in EMEA.…

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  • James Holland

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  • king lear

    testing comment functionality, please do not publish this

  • http://www.rachelmacik.com Rachel Macik

    Love the personal pic :)

    • CAHighlight

      Thank you!

  • Plutora Inc

    This is a good case study. 2.3 sec’s off a login transaction is big.

  • http://www.linkedin.com/in/michelehudnall Michele Hudnall

    While the analysts were hyping DevOps, I posted the oversight of not including security as part of that discussion as you are highlighting here. Instead of just talking DevOps, it should be DOS (what’s old is new again :-) – DevOpsSec. As a previous AppDev person, it’s the app, who’s using it, why and where rather than the device and having the service available.

    As you rightly point, out Security should be baked into the solution.
    https://www.netiq.com/communities/data-center-solutions/accelerating_business_overhauling_service_management/

    Nice Post and Timely!

    @HudnallsHuddle

    • CAHighlight

      Thank you for your feedback Michele. Agreed – security cannot be overlooked. Appreciate your input!

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    I love the idea of BYOID! This makes me choose if I am almost anonymous (with my Hotmail Nicname) or official with identity from an official organisation. My Identity Provider will attach identity with right level of LoA according to the need of the Service provider.

    • CAHighlight

      Thank you for your comment. BYOID has tangible benefits for end users and relying parties but it also has to be weighed in the balance with potential risks and liability concerns. It will be interesting to see how BYOID plays out in the enterprise.