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Consumer products have increased expectations for the quality of the user experience.

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Can a personal concierge improve customer experience?

On the flight home from vacation, my mind inevitably wandered back to customer success at CA. I thought about how on vacation, some people prefer to explore on their own, and others prefer a more guided experience. It’s no different with customer lifecycle management and software support. The most important thing is to provide customer experience options that meet our customers’ unique needs.

Dayton SemerjianSeptember 28, 2015